Organisations
Telephone interpreting service for UK organisations.
Scheduled or at short notice, from £49.99 per 30 minutes. Three-way conference on the platform you use.
- GP consultations, discharge coordination, mental health calls
- Benefits assessments, helplines
- NDA on request.
Interpreter booking
Book an interpreter
Structured booking: we email a fixed quote quickly.
- Rated on Google live reviews
- Short notice where an interpreter is free
- GDPR-bound Irish data controller
- WhatsApp message us
Why Telephone Interpreting Is Its Own Service
Consumer-flavoured phone bookings and enterprise telephone interpreting run on different accountability. A single family booking a phone interpreter for a GP appointment gets a per-session quote and a one-off invoice. An organisation with regular multilingual calls needs a rate card agreed in advance instead.
See also phone interpreting and video remote interpreting. Pre-booked scheduled sessions suit planned appointments (GP telephone consultations, benefits assessments, client conference calls); short-notice calls depend on interpreter availability.
Pricing
Sterling only, fixed in writing before the first call.
Final price confirmed before booking, based on language, location, date, duration and availability. Minimum booking applies, and travel outside the city is quoted separately. Business clients invoiced with round-number pricing. Escalation from telephone to video or on-site quoted per the respective rate card.
How It Works
Four steps from enquiry to first call.
Scope
Languages, expected call volumes, sectors and connection channel. Rate card confirmed in writing.
Connection
The interpreter joins a three-way call or conference bridge on the platform you already use.
Interpreters On the Line
Scheduled sessions confirmed by named interpreter ahead of the call. NDA on request.
Invoice
Invoice with per-language breakdown, paid upfront on confirmation.
Where Telephone Interpreting Fits Best
Sectors where a telephone interpreting service fits.
Primary Care + Discharge
GP telephone consultation, hospital discharge coordination with community teams, mental health telephone triage, chronic condition follow-up.
- GP telephone consultation (11 to 15-minute standard slot)
- Discharge coordination between hospital and community
- Mental health telephone triage and follow-up
Benefits + Housing Helplines
Universal Credit telephone reviews, PIP telephone assessments, housing helplines, adult social care intake, children's services safeguarding calls, and community adult mental health line.
- Universal Credit and PIP telephone assessments
- Housing and social care intake
- Children's services safeguarding telephone conferences
- Community adult mental health helplines
Legal Firms + Court Conferences
Client conference calls before hearings, witness pre-interview and remote-witness telephone hearings. Same interpreter can carry through to the on-site hearing for continuity.
- Solicitor-client conference calls
- Witness pre-interview and statement-taking
- Remote-witness telephone hearings
Police Custody
On request, subject to availability. Police station work is quote only.
- PACE Code C custody telephone consultation
Telephone, Video and On-Site
A telephone-first service is not the whole story for most organisations. Calls escalate. A GP triage call escalates to a video consultation. A custody-suite phone conference escalates to a PACE Code C interview under caution requiring on-site attendance. Video remote interpreting suits calls that need the visual channel, and on-site attendance, subject to availability, suits settings that require it. See the interpreting and translation services bundle when the same case also needs certified translation of supporting documents on one invoice.
Request an Enterprise Quote
Send the language matrix and expected volumes and we reply with a rate card.
Frequently Asked Questions
What is a telephone interpreting service and how does it differ from an ad-hoc phone booking?
A telephone interpreting service lets an organisation connect to an interpreter over the phone across a defined set of languages, through pre-booked sessions or at short notice where an interpreter is free. It differs from an ad-hoc phone booking in scope: a service carries a rate card agreed in advance rather than a one-off quote.
How much does telephone interpreting cost in the UK?
Sessions start at £49.99 per 30 minutes for languages such as Polish, Ukrainian, Arabic, Romanian, Urdu, Mandarin and Punjabi; other languages also start from £49.99 per 30 minutes, confirmed per booking. Final price confirmed before booking, based on language, location, date, duration and availability. Minimum booking applies, and travel outside the city is quoted separately. All rates fixed in writing before the first call. No connection fee.
How do you handle patient-identifiable and financial data on the phone?
We can put an NDA in place on request. No call recording on our side unless the client instructs it; the client's own recording platform captures the session where the sector requires it.
Can you integrate with our contact-centre platform?
The interpreter can join as a third party on a three-way call or a conference bridge on the platform you already use. No proprietary softphone on our side.
Do you offer scheduled and short-notice telephone interpreting?
Scheduled sessions suit predictable appointments (GP consultations, benefits assessments, planned client conference calls). Short-notice calls depend on interpreter availability during business hours.
How do you handle the shift from telephone to video or on-site when a call needs it?
A call that turns out to need visual context (a document held up, a distressed patient, a safeguarding disclosure) can escalate to Video Remote Interpreting on the same session where the client's platform supports it. Where on-site attendance becomes necessary (mental health assessment, court hearing, safeguarding case conference) the same interpreter is prioritised for continuity where available. The telephone session ends and the escalated session is quoted per its own rate card.
